FacetPhone Overview
FacetPhone IP-PBX Business Phone System
FacetPhone has all the features you expect in a business phone system such as voice mail, auto-attendants, and conference bridges. As you will see, it also offers much more including unified communications, call center features, flexible reporting capabilities, and a powerful mobile app. FacetPhone is available either as a cloud service or as an on-premise system running on either a Mac mini or a Linux server.
Voice Over IP Technology
FacetPhone is an IP PBX, meaning that it uses voice over IP (VoIP) in the management of calls. This allows for geographically disperse users to all be on the same unified phone system using their Internet connections. FacetPhone unites branch offices and telecommuters into one cohesive telephone system.
Unified Communications Features
The FacetPhone computer user interface and mobile app both provide a variety of features for unified communications that make it easy for employees to stay connected from anywhere.
Presence Management
The FacetPhone computer user interface and mobile app both provide presence management, allowing you to see the status of the other users on the system.
Instant Messaging
You can conduct instant messaging sessions with one or more users, and you can add additional users or add a whole group to the session at once.
Visual Voicemail
See all your voicemails at a glance with visual voicemail. You can also get email and text notifications for new voicemails with the caller ID of the person who left the voicemail.
Visual Call Control
Point and click call control with the user interface makes advanced PBX call management features extremely easy to use.
Extensive Auto-attendant and IVR Capabilities
FacetPhone has a powerful scripting language that underlies auto-attendants and IVR systems. The FacetPhone system can be made to do just about anything you want to do for your callers. Incoming call centers can be configured from the simplest round robin ACD to complex systems with multiple prioritized queues, skills based routing, backup groups, etc.
Powerful Mobile Softphone App for iPhone
The FacetPhone mobile app combines the power of the computer user interface with a feature-rich softphone on your iPhone (not yet available for Android). The app includes visual voicemail and allows you to see the status of the other users, call them and instant message them. Calls made with the app are calls on the company phone system, not calls on your cell phone.
Easy Integration with Business Applications
FacetPhone provides multiple methods for integration with other applications allowing you to dial from the application or use the caller ID on an incoming call to lookup the caller’s information in your application. And that’s just the beginning. Check out the types of Computer Telephony Integration (CTI) supported by FacetPhone.
TAPI
FacetPhone supports the standard Microsoft TAPI interface. Any application that uses this interface can dial on FacetPhone system. Examples of TAPI enabled applications are Microsoft Outlook, Act! and MS Dialer.
UTAPI (Universal TAPI)
UTAPI consists of simple programs that can be run by an application to dial or retrieve caller ID. This package is available for Linux/UNIX, Mac, and Windows. Any application that can run another program, can be modified to use UTAPI.
NetTAPI
NetTAPI is a protocol that can provide in-depth information from the phone system for applications that are modified to use it. Any application that can make a TCP connection to another program can be modified to use NetTAPI. Examples include Infor FACTS and Open Systems Accounting Software.
FacetPhone Web CTI Interface
Programs can issue a URL to dial a number, get caller ID of an incoming call or hangup the call. This is the newest and easiest to use method for applications that can access a URL with HTTP. Click here to learn how to integrate File Maker apps with FacetPhone.
Plug-ins and Code Hooks
Some applications provide an easy way to include code in a “hook” or “plug-in” that can be used to provide integration with the FacetPhone system. This code then uses UTAPI or the FacetPhone Web CTI Interface. As an example, there is a plug-in available for Daylite.
Flexible Reporting Capabilities
FacetPhone comes with a wide variety of standard reports. In addition, call detail records are written to a MySQL database where you can use a reporting package to produce any report you want. FacetCorp can also provide custom reports very economically.
No Add-on Packages: All Features Available to All Customers
FacetPhone is licensed by the number of “endpoints”, meaning each phone connected to the system and each line coming from the phone company connected to the system. Every customer has every feature available to them. Even if you don’t use a feature at first, as your business grows and you come to need it, the feature will be there ready to configure to your needs.
